06 / Customer Service
Support from people who learned to sell first.
Support is where revenue leaves quietly. Our agents come off the sales floor, so they can hold a difficult call rather than read a macro at it.
- Built for
- Tier 1 and tier 2 support, voice and omnichannel, by agents trained on the sales floor
- The number we own
- FCR, AHT, CSAT and SLA adherence
What you get
How the engagement runs.
- Tier 1 and tier 2, voice and omnichannel
- A dedicated pod trained on your product, not a shared help desk
- FCR, AHT, CSAT and SLA adherence reported daily
- Escalation paths agreed with your team before launch
- Worked inside the helpdesk you already run
Questions
Do you work in our helpdesk or yours?
Yours. The team works inside the tools you already run so history, macros and reporting stay in one place.