“Best outsourcing partner we've ever worked with. Truly incredible team, 10/10.”
Anyone can write this
Cairo floor · Shift 2 · Live
Every call yourbusiness needs.Run by us.Nothing upfront.
DialExpert recruits, trains and runs a dedicated team for you in Cairo. Lead generation, appointment setting, outbound and inbound sales, collections, customer service. No setup fee, no seat fee. You pay per lead, per appointment, or from the revenue we close. Never for a chair.
Sample · Floor ATeam Viltrum
Leads generated
412
Appointments set
96
Transfers made
138
Deals closed
23
ActivityStreaming
- 14:22:07Transfer accepted · Team Viltrum
- 14:21:41Lead verified · Motivated seller, real estate
- 14:20:58Deal closed · Omar, Team Viltrum
- 14:19:30Appointment sat · Solar, homeowner confirmed
Illustrative floor data · representative of a typical shift
- $600M+
- Signed revenue for clients
- 300+
- Agents on the floor
- $0
- Upfront, in every lane
- 100%
- Of calls scored
- 1
- Number reported daily
01 / Services
What the floor runs.
Three programs, six lanes, one rule: you pay per result, never per seat. Every campaign is scoped to one number, and you get it every morning.
The programs we run
The industries most of this floor works. A program uses several of the lanes below at once.
- 01Debt Settlement
Built for
Debt settlement and credit counseling firms that are paid on enrollments, not form fills
The number we own
Qualified enrollments
- 02Loans
Built for
Lenders, brokers and originators whose loan officers should be closing, not chasing
The number we own
Applications started and funded loans
- 03Tax Resolution
Built for
Tax resolution firms whose enrolled agents and attorneys should be representing, not qualifying
The number we own
Signed engagements
The lanes we staff
The functions a campaign is built from, in any industry. Buy one on its own, or a program that uses several.
- 01Lead Generation
Built for
Real estate investors and wholesalers who need motivated sellers on the phone
The number we own
Pay per qualified lead
- 02Appointment Setting
Built for
Solar and roofing companies that need homeowners on the calendar or at the door
The number we own
Pay per sat appointment
- 03Outbound Sales
Built for
A proven offer that needs volume. We cold call, qualify, transfer live, and close
The number we own
Transfers and close rate
- 04Inbound Sales
Built for
IVRs, paid ads, referrals and our own transfers landing on hold music
The number we own
Close rate on inbound calls
- 05Collections & Retention
Built for
Past-due accounts and customers about to leave
The number we own
Recovery rate and save rate
- 06Customer Service
Built for
Tier 1 and tier 2 support, voice and omnichannel, by agents trained on the sales floor
The number we own
FCR, AHT, CSAT and SLA adherence
02 / Why DialExpert
Others rent you seats. We own the outcome.
A seat vendor is paid when the agent logs in. We are paid when your number moves. Everything on this floor is built around that difference.
Typical outsourcer
01You pay per seat, whether it works or not
You pay per result
Per qualified lead, per sat appointment, or a share of the revenue we close. No setup fee, no seat fee, nothing upfront. If the number does not move, we do not get paid.
02QA samples a few calls a month
Every call scored
AI scoring on 100% of calls, calibrated by a five-person QA team that reports daily.
03Leads that were never real
A second voice before you are billed
A separate verification team re-confirms every lead, appointment and deal before it counts. It sits in the quality chain, not the sales chain, so nobody can grade their own work.
04After the sale, it is your problem
A collections and retention desk
Past-due accounts, cancellations and callbacks are worked by a dedicated team after the close, measured on recovery rate and save rate.
05You end up managing their people
One manager per agent, and it is not you
Coordinators train and coach. Team managers run attendance and schedules. Real-time adherence is watched all shift. Nothing lands on your desk.
06Offshore and anonymous
Cairo, with a door
Fly in. Sit behind your agents. Join a standup. Listen to live calls.
03 / How we operate
From first call to first revenue.
01
Scope
One number, agreed on the first call
Two founders on a video call with a client, a single revenue figure circled on the whiteboard behind them
02
Build
Recruited and trained on your offer in three to ten days
A training room seen from the back: a trainer at a whiteboard of call structure and key phrases, a dozen new agents taking notes
03
Run
Every call scored, every deal verified, reported daily
A QA analyst at her desk reviewing a call scoring dashboard, a column of scores down the right of the screen, headphones resting beside the keyboard
04
Grow
Seats scale with the number. You pay for results, not headcount
A floor manager walks a new row of desks still being set up, monitors unboxed and cables coiled, the working floor busy behind
03.1 / Talk to us
Bring the number your board asks about.
One call. You leave with a team structure, a ramp plan and a price per result.
04 / Proof over praise
Proof over praise.
Two of these three cards could be written by anyone. One of them is a contract.
The agreementPay per result
Per lead. Per appointment. Or a share of the revenue we close. Nothing upfront, nothing per seat. If your number does not move, this costs you nothing.
- Setup fee
- $0
- Per-seat cost
- $0
The only review we can't fake
“They tripled our pipeline in under a quarter. Would recommend to anyone.”
Unverifiable
04.1 / Who runs it
Mazen Aly
Co-founder & CEO
Has never met a challenge he didn't turn into a completed checklist. Once took an advanced diving course purely for the certificate. Runs a 300-agent floor with the same energy.
Leo Maxwell
Co-founder & COO
Holds a degree in dental medicine and has used it exactly zero times. Reads philosophy for fun and writes essays nobody is allowed to see. Currently learning Spanish. Nobody asked him to.
05 / FAQ
Questions we get on the first call.
Anything else gets answered live, with the floor dashboard open on screen.
01Nothing upfront. What is the catch?
There is no catch, there is a condition. Lead generation and appointment setting are priced per qualified lead or per sat appointment. Sales campaigns are priced as a share of revenue, tracked against your CRM and reconciled monthly. We only take campaigns we believe will produce, because if they do not, neither do we.
02What counts as a qualified lead or a sat appointment?
You define it with us before launch. For real estate, a motivated seller with the property, timeline and asking price confirmed. For solar and roofing, a homeowner who agreed to a time, with the address and roof or utility details captured, whether the appointment is a call or at the door. Every lead and appointment is re-confirmed by a second voice before you are billed for it.
03What do you need from us?
The offer, CRM access for tracking, and compliance sign-off on the scripts. Recruiting, training, management, QA, verification and reporting are ours.
04How fast can a team be live?
Three to ten days from signed terms, depending on team size. Recruiting against your customer profile and training on your offer run in parallel, then a soft launch at reduced volume while scoring calibrates.
05Are the agents dedicated to us?
Yes. The team and its coordinator work one client. No shared pods, no blended queues, nobody dialing for a competitor on the next shift.
06What does “every call scored” mean?
Every call is recorded, transcribed and scored by our AI QA system on compliance, objection handling and close attempts. A five-person QA team calibrates the scores and reports daily.
07How do you handle compliance?
Scripts are approved by your compliance team before launch. Every call is recorded and scored. Flagged interactions are escalated the same day with the recording attached. Every lead, appointment and deal is re-confirmed by a second voice before it counts.
08Can we visit?
Yes, and you should. Sit behind your agents, join a standup, listen to live calls. It is the fastest way to know what you are buying.
09What if it does not work?
Wind it down with notice. No minimum commitment. You will have paid nothing for the seats, and we will have carried the cost of building the team. That is the deal.
06 / Start
Tell us the number you need to move.
Leads a week. Appointments sat. Transfers a day. Close rate. Recovery rate. Whatever your board asks you about. You get back a team structure, a ramp plan and a price per result. No seat quotes, because there are no seats to quote.