05 / Collections & Retention
The revenue you already earned, collected.
Most of what a floor wins after the close is lost quietly: a payment that fails, a cancellation nobody called back. We run a separate desk for exactly that work.
- Built for
- Past-due accounts and customers about to leave
- The number we own
- Recovery rate and save rate
What you get
How the engagement runs.
- Past-due accounts worked on a cadence, not when someone remembers
- Cancellation and save calls handled by agents trained for them
- Callbacks and reschedules owned end to end
- Recovery rate and save rate as the contracted numbers
- Compliance scripts approved before the first call
Questions
Is this the same team that sold the account?
No. Collections and retention sit on their own desk after the close, so the people who won the account are not the people asked to grade or rescue it.